Mantec is a proven leader when it comes to Technical support and customer support. From Mantec's state-of-the-art facilities, housing the latest technology, we are able to provide superior support services. We offer custom tailored support services to meet our client's needs. We offer a variety of services that range from email and chat to voice support. Required turnaround time for emails can be set from 6 hours up to 24 hours. Chat based support offers the customer real time, immediate and interactive assistance for any problem.

Technical Specifications of the Contact Center at Mantec:

Mantec has a Voice/Email Contact Center powered with

Internet Connection	Upto 2 mbps Radio Link connection by Primus, 128 kbps ISDN Link as a backup to ensure 100% uptime.
Server	Compaq ML 350 Server, PIII 800/256 KB FSB, 256 MB SDRAM, 3x18.2 GB Ultra 2 SCSI 3 HDD, 12/24 GB DAT drive.
Client Configuration	Compaq DPEP PIII 800 MHz, Intel 810 Chipset/ 128 MB SDRAM, 10/100 NIC, 10 GB HDD/1.44 MB FDD
IPLC	International Private Leased Circuit of 2 mbps Fibre Optic from Noida Exchange to Mantec
ACD	Meridian Automatic Call Distribution communication system from Nortel.
e-CRM	Siebel and CINCOM are available
Others	We also have 27 nodes powered with AMD 500 MHz, 128 MB SDRAM and 20 GB Ultra ATA Seagate Harddrive.
Power Backup	All the PCs and other equipment viz. UPS, DG Set, Routers (Cisco), Modems, Printers, Scanner, etc. have been sourced from reputed vendors and exceed the minimum specification desired by our clients. Needless to say, all of our equipment is Y2K compliant. In the event of power failure, we have two-tier backup. At first level, it is UPS; and at second level, we have DG sets.